Recruitment and Counter Offers
A Dicey Situation
Proactive employers and employees take note of this employment reality!
Don't gamble or leave things to the throw of the dice - be one step ahead of the game.
We have seen a notable increase in companies making counter offers to employees following their resignation and employees accepting these counter offers.
Why are counter offers trending?
Whilst unemployment remains high, talent and good skills are scarce. More and more employers are resorting to counter offers in an attempt to retain employees with hard to find skills. Money is not necessarily the primary motivator for employees seeking greener pastures, yet money is often the motivator for them staying.
This raises a few issues:
What should employers consider before making a counter offer?
- You may be setting a precedent by sending a message to other staff that the way to get an increase is to present you with a job offer. Others may feel disgruntled knowing that their colleagues have received an increase, not in recognition of their performance but simply because they placed pressure on you. This may also raise questions amoungst your staff as to how market-related your salaries are.
- There are clearly longer term risks of driving your salaries bill up by 'encouraging' employees to challenge current remuneration levels in your organisation.
- Have you addressed the real reason the person wanted to move - boredom, lack of challenge, opportunity or management support? Are you going to be able to deliver and meet their aspirations going forward or are you just delaying the inevitable?
What should employers do to retain good staff?
A good place to start is to develop a Retention Strategy which encompasses areas such as:
- Hiring the right staff - this is where it all begins. Besides the overall job and person specifications, organisational fit should be a key aspect in recruitment.
- Conducting regular performance reviews - providing employees with a realistic view of their contribution and areas for improvement.
- Developing clear career paths - so employees can see their future in your organisation.
- Developing succession plans - which indicate a future for key staff and which takes the pressure off you having to make a counter-offer, as you are able to fill the position.
- Market related remuneration packages - if you want to keep good staff, you need to compensate them fairly for the value they add to your company.
- Employee development plans- employees that feel valued and appreciated are likely to be more loyal to your business. If you invest in your employees they will feel that you are aware of their worth.
- Open communication - if you have an open relationship with your employees and are approachable and aware of their needs, they will feel more comfortable communicating any concerns they have with you before it becomes a deal (or employment) ending problem.
What should employers consider when recruiting?
- Careful consideration should be given to the package offered - including money and career prospects. Be mindful that an applicant may get a counter offer and that you may lose the opportunity to bring that person on board if your offer is only a marginal one.
What should employees consider before accepting a counter offer?
- Is the counter offer simply sugar to help you swallow a bitter pill? You should reflect on the real reasons for looking elsewhere. Whether it was career advancement, working environment, money or management style, does the counter offer address the problem?
- Has trust been broken and will you be viewed with suspicion every time you leave the office? Will your employer feel insecure as to your long term commitment and how will this affect your career progression?
- Are you simply flagging to your employer that you may not be around for long and that they need to find a replacement for you?
- Are you burning bridges? Employers that are rejcted, especially after they have made you a counter offer, feel resentful of time wasted and many, even years later, won't consider you.
What should employees do to avoid the "uncomfortable" counter offer?
Think about your response to a counter offer before starting your job search. If there is a reason you would stay - then rather raise it with your employer before going out there.
If you have done this and still see the need to look elsewhere and are then faced with a counter offer, then know that you have made your employer 'agree to your demands' under duress - and that will most likely not sit well with your employer going forward.
I hope this has given you some insight into dealing with the tricky situation of counter offers.
All the best,
Using Our Recruitment Agency
Recruiting new team members can be an expensive and time-consuming task for any business; one that is vitally important but also doesn't offer any guarantees. Employing top talent is becoming increasingly competitive in today's job market but finding the right candidate is crucial to driving your business forward.
Sandi Crowther Recruitment is a top recruitment agency based in Durban, South Africa with a large quality database that has been built up over the past 25 years that has a thorough interview and selection process in place which yields top notch candidates for clients.
1. Benefits of Using Sandi Crowther Recruitment
So what exactly is the benefit of using Sandi Crowther Recruitment to help find and hire those star employees?
Most employers can look back over time at some of their hiring decisions and wonder why on earth they hired that person. Whether it was a skills mismatch, work ethic and energy levels or simply someone who did not gel with the team - all these reasons impacted in some way on their business.
Our agency has a successful track record as we have dealt with thousands of applicants and understand how to identify the critical aspects that seperate our candidates from the rest - things that you will not find in a CV.
The success of an employment agency is directly related to the success of the client and the staff they employ making them a perfect partner. As any good partner will do - they will bring out the best in you and your business!
2. A Knack for Identifying Top Talent
Often when employers advertise jobs, their inbox gets flooded with CV's that are either not relevant or don't meet their requirements. They are left searching through endless emails trying to find the right calibre of candidate that just isn't there. Making the whole exercise futile and a complete waste of time.
Then in an attempt to just get on with the process they call in people for interviews - only to find that their initial impression of the candidates CV is confirmed. They are not going to be the right fit.
The difference with our agency is that we have a sound insight into the job market, with a well-established database of job seekers that meet our high expectations, and this is continuously being added to. As an established placement agency with a history in the local job market, we already have long associations with top notch talent who we have placed in the past and as such we are often the first to know when these individuals re-enter the job market.
Our team is skilled in spotting the gems and coming up with a shortlist of applicants that will excite you!
3. Negotiate Salaries
Employers often go through the entire recruitment process to find the right person, only to discover that their salary expectations are far from what they are willing to pay them.
Our recruitment agency provides a "mediation service" when it comes to remuneration. Through candid discussions with the client and applicants, together with benchmarking remuneration against other roles and companies in your industry, we are able to manage expectations and influence where necessary. Part of the remuneration that we engage in, includes linking remuneration and personal growth and opportunities for the individual. This role alleviates the stress from our clients and the awkward conversation between the parties and ensures that a fair agreement is met, that leaves both the client and the applicant excited to start their new role.
Let us show you what we can do to help,
3 Ways to Search for a Job
1. Use LinkedIn
LinkedIn is arguably one of the most effective ways to find a job in the digital age. A large number of company managers and recruiters use the platform to search and contact candidates.
Make sure your LinkedIn page has:
- A professional photo of you: your photo should only be of your head, neck and the top of your shoulders. Make sure you are dressed appropriately in the photo; dress how you would for a job interview
- Ask your LinkedIn connections for recommendations: When you click on 'View Profile', scroll down to the 'Recommendations' section and click 'Ask to be Recommended'. Here you can type in the name of a person you would like to recommend you and what you would like to be recommended for.
- 'Let Recruiters Know You're Open' button: Go to 'Jobs' on the main menu, then select 'Preferences'. Here you will see the 'Let Recruiters Know You're Open' button. Make sure it is enabled.
2. Build a relationship with your Recruitment Agent
Even in the age of technology, nothing beats good 'old-fashioned' relationship-building and getting to know each other face-to-face.
Your recruitment agent is a skilled match maker. It's their job to match your personal attributes, motivators and competencies to the culture of the company they are recruiting for. By meeting them in person and talking to them over the phone, they will instantly have a better understanding of who you are and what drives you, which will lead to finding you your ideal job.
You can contact our Recruitment Agency here and arrange to meet for a Skype or in-person interview.
If you've been working for a few years, you should have built up a network of people you can call on. Put yourself out there by contacting your friends, family members, former colleagues, lecturers, and LinkedIn contacts to let them know you are looking for a job. It will help increase your chances of landing the job if you can tell a potential employer that you were referred by one of their employees or someone they know too.
Good luck with your job search! By knowing how to effectively look for the right job, you're half way there to job-finding success.
If you need one of our skilled match-maker to help you find the right job, upload your CV here.
"The secret of my success is that we have gone to exceptional lengths to hire the best people in the world"
Great business leaders agree that their company's success depends on their people. People are assets and like any asset, if you invest wisely in them, the returns will follow.
The 'exceptional lengths' that Steve Jobs referred to is an indication that some time, effort and cost is going to be required in order to find these exceptional people.
Shortlisting from CV's only is limiting and one dimensional. To find great people that will make a difference in your business, we have to venture beyond the obvious job related criteria in our search for them. Here are three dimensions generally not found in a CV, that can make a significant impact on whether you are hiring the best person for the job:
A key ingredient is finding a good fit for your company culture - people who share your values, passion and direction.
Attitude is something that is not always evident at first in an interview and often needs some probing to surface.
Hire for attitude over skill. Whilst a basic skill set and competency is a given in any job - most skills can be trained but attitude cannot.
Seek people who are enthusiastic, humble, hungry, who have integrity and a good work ethic.
Exceptional employees want to be compensated fairly, have good working conditions, be challeneged and extended and often seek a position with room for growth.
The applicant's motivators need to be understood and addressed in a meaningful way by the employer in order to ensure a fully motivated employee in the workplace.
Time and effort is required to identify these often missed selection criteria not evident in the applicant's CV and that is where we come in. Working with a recruiter who understands your business and goes to exceptional lengths in search of the best people, is an investment in your organisation's future, that will yield the exceptional returns you are looking for.
Let's chat about how we can make a difference in your life!
Angel Mbatha - Marketing Consultant
At Sandi Crowther Recruitment, one of the key success factors is the match making ability of our recruitment consultants. This involves conceptualising our clients' culture and business as well as gaining a deeper insight into what motivates and drives our applicants.
We also love success stories and today we'd like to share Angel Mbatha's story with you. Angel has recently been placed in her dream job as a Marketing Consultant within the financial services industry focusing on investment incentive schemes for economic development.
We would like to wish her all the best in her career and know she will be successful in her new endeavour.
How did you find out about Sandi Crowther Recruitment?
"I did some research online, found their website and called to enquire about marketing and sales positions. Candi answered the phone and I was immediately positive about her warm-hearted nature, welcoming attitude and willingness to help."
What was the highlight for you in dealing with Sandi Crowther Recruitment?
"Obviously securing my dream job! There were a few positions that I was considered and tried for, but what stood out for me was the fact that they never gave up on me. They gave me a wonderful feeling that they wanted to place me. Candi's first words to me were, "don't worry Angel, I WILL find you a great job!" She instilled hope in me when I felt like giving up.
Would you recommend Sandi Crowther Recruitment to other candidates and companies?
"Absolutely! I do it all the time. The nice thing about Sandi Crowther Recruitment is that they are an owner run agency with a small dedicated team. It makes the process feel more personal. They took the time to get to know me and build a relationship."
Thank you for those kind words Angel!
We wish you all the best in your new position,
Having been in the Durban recruitment market for over 25 years, I have seen the supply and demand of jobs and job seekers go through cycles. Employers and job seekers are often not sensitive to these shifts in cycles and many pay the price for it.
During a series of blogs, I will deal with a number of issues related to this reality and provide some tips to employers and job seekers.
Employers take note:
Whilst there are high unemployment levels, this does not mean that the employers have a wide choice of talent available to them. Top talent is scarce to come by and if the recruitment process is approached correctly, the chances of attracting the best talent are greatly increased. Here are a few tips on how to achieve this goal. Here are a few tips on how to achieve this goal:
- Sell the company - give as much thought as you can to the position you are recruiting for when preparing the job description and position requirements. Besides the obvious roles and tasks related to the job, you should also identify the selling points of the position and company, highlighting career prospects and then sell them to the candidate in the interview.
- Remember that just as much as the job seeker is selling himself/herself, so the employer should be doing the same. We are seeing a number of employees declining offers, as they become more discerning about making good career moves. As a result the employer then ends up with 'second best' - not ideal!
- Candidates going off the boil... is another interesting phenomena we see. Candidates who are kept hanging for weeks on end with no feedback from the interview or decision from the employer, may start to think that maybe that job wasn't meant to be and either continue applying elsewhere or even decide to rather stay where they are. Again it's part of the selling process - strike while it's hot.
- "Let's make you a temp and see how it goes": This is a real downer for candidates. Firstly, the employer is saying I am not actually sure about you. Secondly, the candidate may accept the job, but as they were looking for a permanent position originally, they certainly will continue searching whilst in your temporary employ and before you know it, you will be starting the recruitment process all over again.
- Get the most out of your Recruitment Consultant. The selling process begins with your consultant. You should share all aspects of the company – good and bad with the consultant, who needs information to sell you company to the candidate at the outset. Be open to considering candidates that the consultant believes may be great candidates even though they may not meet exactly what you are looking for in terms of qualifications or experience. Experienced consultants often have a good insight into which 'type' of person will do well in certain positions or industries.
Regular feedback to the consultant is essential to ensure that the candidate doesn't go off that dreaded boil.
Until next time...be mindful in everything you do.